Principles of Customer Service Training Course

Level 2


Principles of Customer Service Course - Level 2

There are few differentiators in today’s service sector but excellent customer service can help set a company apart from others.

This 1-day course has been carefully designed by service specialists to encompass relevant topics that are important for those working within the service sectors.

This course is aimed at anyone working within the service sector with scenarios and roleplays orientated to different service settings.

  • First impressions;
  • What is customer service;
  • Why customer service matters;
  • Identifying customers, their needs  and expectations;
  • Communication and building rapport;
  • The art of conversation;
  • Gathering feedback;
  • Dealing with problems and complaints;
  • Innovation going above and beyond.

Learners are assessed throughout the course by the trainer via question and answer sessions, participation in group exercises, roleplays and a short multiple choice assessment paper.

On successful completion, learners will receive a CPD Approved certificate in Principles of Customer Service, valid for three years.

Ready to book a course?

Get in touch and one of our trainers will be in contact.

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0208 269 9289