We are pleased to be a Worldhost centre and able to offer the ever popular recently updated Principles of Customer Service course.
All attendees will receive the following within the course cost.
Excellent tuition, course manual and a certificate of competence on successful completion.
Disabled customers are a huge market in the UK – worth an estimated £80 billion per year. By giving your staff the confidence to make disabled customers feel welcome, you’ll not only win their custom, but that of their family and friends too.
Who should take this course?
This course is ideal for any member of staff that has day-to-day interaction with customers – whether they’re an assistant, supervisor, department head or director.
What the course covers:
Appropriate words and phrases to use with disabled customers
Tips to improve communication
Common disabilities and how ways to offer assistance
Misconceptions and biases when serving customers who need support
Why disabled customers are such an important market
Identifying accessible local businesses