Customer Service Training Courses

Our customer service courses are both engaging and interactive; utilising a range of modern teaching techniques.

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Customer Service Course List

Excellent customer service is something in today’s world which can make a massive impact on brand and reputation. First impressions are important, whether this is face to face or on the telephone. Our courses are designed to tackle key areas that can make a difference in customer service.

Principles of Customer Service - Level 2

This 1-day course has been carefully designed by service specialists to encompass relevant topics that are important for those working within the service sectors.

This course is aimed at anyone working within the service sector with scenarios and roleplays orientated to different service settings.

Course length: 1 day

Individual cost: £120 

 

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Conflict Management - Level 2

This 1-day course is aimed at anyone who may come into conflict situations within their job role. The course can be tailored through scenarios and roleplays for various settings, e.g. retail, security, soft services and many more.

Course length: 1 day

Individual cost: £120 

 

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Duaine Taylor

Duaine has worked for Axis for 5 years and has been in the security, medical and training industry since 2005 after leaving the British Army. Duaine teaches a variety of subjects in an array of fields including mental health first aid.

 

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Peter Morris

Peter has worked for Axis for 5 years and has been in the security and commercial training sector since 1999 after leaving the Police. Peter teaches a variety of subjects in an array of fields including our supervisory courses.

 

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Paul Warren

Paul spent 19 years in the NHS in a facilities management position before specialising in food safety and compliance for three large hospitals. Paul has a wealth of cleaning, Hazard Analysis and Critical Control Point (HACCP) and Food Safety knowledge along with Customer Service skills.

 

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Russell Phillips

Russell has been in the training industry for over 20 years after a 12-year career in the British Army. Russell specialises in First Aid training and has delivered training to Greater Manchester Police along with many Hospital Trusts in the North.

 

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Certification

All students receive a glossy course handbook and a certificate of completion.

Certificates are valid for 3 years.

Course Delivery

All courses can be delivered onsite throughout the UK.

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Frequently Asked Questions (FAQ)

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0208 269 9289

develop@theaxisacademy.co.uk

 

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AXIS ACADEMY COURSES